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IT-Help Desk with Asset Management Solution
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IT-Help Desk with Asset Management Solution(AdventNet)

IT-Helpdesk & Desktop Management SolutionAD Audit Plus

  • Active Directory Auditing and Reporting
  • AD Manager Plus
  • Windows active directory management
  • AD Self-Service Plus
  • Employee Self-Service Portal
  • Asset Explorer
  • Asset Management software
  • Desktop Central
  • Windows desktop management software
  • Facilities Desk
  • Integrated Facilities Management Software

AdventNet ServiceDeskPlus
Help Desk Software with Asset Management

ServiceDesk Plus - Helpdesk The World Loves

ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

Choose A Helpdesk That Works For

You ServiceDesk Plus offers you a Standard Edition with all the helpdesk features to manage your requests and incidents.

  • Helpdesk – Create and manage requests from multiple sites, automatic dispatch of requests to appropriate category, subcategory and items using Business Rules, prioritize your request and define the resolution time through Service Level Agreement, assign the request to a request owner or a group, improve the quality of support offered through user satisfaction surveys.
  • Self-Service Portal - Enable login for users with Active Directory and Windows synchronization using SSO, provide a knowledge base for the users to search for available solutions and submit their trouble ticket, help the users to check their request status and minimize the incoming call volume from the users.
  • Knowledge Base - Create a web-based knowledge-base system which helps technicians in searching the troubleshooting docs for a faster request-resolution. It helps the users to search the answers for their incidents or queries from the self-service portal before raising a request and thus reduces the inflow of incoming requests.
  • SLA Management - Define your SLA and set different escalation levels for the SLA violations to meet a proper SLA compliance. This helps in giving the solution to a request within the defined resolution time and improving the customer satisfaction.
HelpDesk Reports - Get your helpdesk statistics reports based on the Request-status, SLA-violation and many more from the list of default reports or by creating your own custom reports. Get a consolidated view on what is happening with your helpdesk on a single report-view using the New Flash Reports Features HelpDesk Reports.
  • Help Desk
  • SDP Performance
  • Multi Site Support
  • Flash Reports
  • Scheduler
  • Custom Request Form
  • Self-Service Portal
  • Knowledge Base
  • Service Level Agreements
  • IT Asset & Inventory Management
  • Track Assets
  • Software Asset Management
  • Software License Tracking
  • Purchase Order Tracking
  • Contract Management
  • Product Catalog
  • OpManager Integration
  • Help Desk Reports
  • Inventory Reports